Cancellation & Refund Policy

1. Session Cancellation

We understand that schedules can change. To avoid being charged for a session, we require a minimum of 24 hours notice for any cancellation. Sessions canceled with less than 24 hours notice will be charged in full.

2. Membership Cancellation

If you are on a recurring membership plan, you may cancel your membership at any time through the app settings. Please note the following:

• Cancellations take effect at the end of your current billing cycle.
• No partial refunds are provided for unused days in the current cycle.
• You will retain access to membership features until the cycle ends.

3. Refund Policy

Refunds are handled on a case-by-case basis. We generally do not offer refunds, but we may make exceptions under certain circumstances:

• A trainer fails to show up for a scheduled session without prior notice.
• A technical error results in a duplicate charge.
• Medical emergencies (with valid documentation provided).

4. Dispute Resolution

If you believe you have been incorrectly charged, please contact our support team at support@3reps.fitness within 14 days of the charge date to initiate a dispute review.